Treasure Nexus Shipping Policy

Shipping Info

We offer FREE shipping on all orders, worldwide!

 

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via DHL International and locally via USPS FedEx and International Orders will be shipped depending on the fulfillment centre the product is from. Each product will have an estimated delivery window stated on its page, please refer to it for a more accurate time frame. Generally for all products:

  • Please allow 1-2 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries
    Please allow 2-6 weeks for delivery to the rest of the world

There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be emailed to you once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email hello@treasurenexus.com with the subject line "CANCEL". Cancelling orders after they have been shipped will incur a 50% charge to cover the cost for the manufacturer and logistics.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information within 24 hours on hello@treasurenexus.com. We will correct the address prior to sending the package for delivery this way.

MY ITEM ARRIVED DAMAGED 
While we do our best in packaging your items safely, around 1 in 1000 products are reported damaged due to mail service mistreatment. 

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)